Return / Refund Policy Generator — Free, Customizable
Generate a return / refund policy for your e-commerce store. Multiple jurisdictions. Browser-only.
About Return & Refund Policy Generator
A return / refund policy is a legal document detailing how customers can return purchases and receive refunds. Required by most e-commerce platforms (Shopify, WooCommerce, Stripe), expected by customers, and legally regulated in many jurisdictions (EU 14-day cooling-off period, UK Consumer Rights Act, US state-by-state). The ZTools Return / Refund Policy Generator builds a customizable policy with standard clauses (return window, condition requirements, exceptions, refund method, shipping responsibility), with jurisdiction-specific language hints. Important: not legal advice — review with a lawyer before publishing.
Use cases
- Launch a Shopify / WooCommerce store. Required to have a return policy. Generator produces a draft in 5 minutes.
- Comply with EU consumer rights. 14-day cooling-off period mandatory for distance sales. Generator includes the language.
- Standardize policy across multiple stores. Same template, different parameters per store.
- Update an outdated policy. Old policy doesn't mention digital products / international returns. Generator gives a modern starting point.
How it works
- Configure terms. Return window (days), condition required (unused / unopened / etc.), restocking fee (%), shipping responsibility, accepted methods (refund / store credit / exchange).
- Pick jurisdiction. US (state-by-state hints), EU (14-day cooling-off), UK (Consumer Rights Act 30 days short-term right to reject), AU, CA, custom.
- Add exceptions. Final-sale items, custom orders, perishables, digital downloads.
- Generate. Output: formatted policy with section headers. Plain English with optional formal alternatives.
Examples
Input: 30-day window, unused condition, customer pays return shipping, US
Output: Standard US e-commerce policy. ~500 words. Sections: eligibility, exceptions, process, refund timing, contact.
Input: Same with EU jurisdiction
Output: Adds 14-day cooling-off section. Customer can return for any reason, no condition requirement.
Frequently asked questions
Is this legally binding?
When published on your site and a customer purchases, yes — it becomes part of the contract. Make sure it complies with your jurisdiction's law.
Mandatory clauses?
EU: 14-day cooling-off, refund within 14 days of return receipt, customer keeps return shipping cost. UK: 30-day short-term right to reject. US: varies by state. Always check local law.
NOT legal advice
Templates are starting points. For real e-commerce launches, have a lawyer review — especially for international sales.
Privacy?
All client-side.
Pro tips
- For EU sales, 14-day cooling-off is non-negotiable. Anything stricter is illegal there.
- For UK, the Consumer Rights Act 30-day short-term right to reject is statutory.
- For US, return policies vary by state — California requires conspicuous disclosure of certain restrictions.
- Always disclose restocking fees / shipping responsibility upfront. Hidden costs trigger consumer-protection violations.
Reviewed by Ahsan Mahmood · Last updated 2026-05-06 · Part of ZTools.
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